Mark Williams to head parts service at Alexander Dennis

Alexander Dennis has appointed Mark Williams as head of operations for its aftermarket subsidiary, AD24.

Williams joins Alexander Dennis with 25 years of experience in operational management, and will oversee operations for all areas of AD24 which incorporates supply of spare parts to customers, mobile technicians and service centres in the UK and Ireland.

He will be based at the company’s Skelmersdale facilities and will lead a team of 67. His remit will also include streamlining the warehousing and logistics processes.

Alexander Dennis says its aftermarket parts service stocks more than 33,000 products, ships over 1,700 lines a day and has a 90 per cent next day delivery rate to customers.

Williams commented: “The parts area of our aftermarket offering is a largely manual picking and packing operation and our team deliver outstanding service already with a picking accuracy of 99.6 per cent.

“There is always room for improvement though and so we will continue to build the capability of our teams and modernise the way we store product.

“This will allow us to increase product variety and improve the entire order fulfilment process for our customers.”

Parts are available via AD24 for all major manufacturers’ vehicles, not only Alexander Dennis buses and Plaxton coaches.

He added: “Our long-term aim is to get all of our warehousing under one roof. This will provide significant benefits to both the business and most importantly our customers.”