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Schmitz Cargobull launches updated aftersales service portal

Schmitz Cargobull has redesigned its service portal for the aftersales segment. It says the new look site offers a more user-friendly experience with smart functions that make searching for and ordering required spare parts easier and more efficient.

Since 2004, Schmitz Cargobull has operated its own service portal with an integrated spare parts online shop in which it claims around 80,000 spare parts from Schmitz Cargobull and other brand manufacturers can be ordered quickly and easily.

In addition, 12,000 spare parts are immediately available from stock at 29 distribution locations throughout Europe, including Ireland, so that Schmitz Cargobull trailers never remain in the workshop longer than necessary.

The face-lifted aftersales site includes new search and filter functions. Customers can now find the spare parts available via the online shop as well as the most important information about the respective article on the internet using search engines without already being logged in.

Schmitz Cargobull says this also makes finding spare parts easier for those who do not work with the online shop on a daily basis.

In addition, the company says navigation in the online shop has been simplified. Support is now provided by so-called ‘breadcrumb navigation’, which consists of a link path offering the user orientation and simple and clear navigation on the site.

“We are pleased to be making a further step towards customer convenience and satisfaction with the completely new structure,” says Patricia Aznar, managing director Cargobull Parts & Services.

“The importance of easy ordering 24/7 of the required spare part and its smooth and fast delivery is also evidenced by the figures from the last financial year 2020/21. A total of 110,000 orders were placed via the online shop.”

The new online shop can be reached by clicking here.