For commercial vehicle rental firm, MC Rental, Bandvulc has proven to be the perfect fit. Its decision to switch to Conti360 Fleet Solutions has not only delivered real-world benefits to the on-road performance of their extensive fleet but has allowed them the chance to improve its principal value – customer service.
The Kent-based rental firm has a fleet comprising of more than 2,500 vehicles, from 4×4’s and pick-up trucks, right through to 44-tonne tractor units and trailers.
“For us, it’s as much about the service offered by our tyre partner as it is about the product itself,” explains Nick, MC Rental’s Fleet Maintenance Manager. “The nature of the business means that we needed a supplier that could serve as an extension of our customer service.
“Clients depend on our fleet day in, day out, so fixing or replacing a tyre quickly, simply and efficiently is critical to us building and maintaining strong, long-lasting relationships. Since we took the step to transition to using Bandvulc, we’ve really been impressed with the results.
“We’re in near-daily contact with the team at Conti360 to co-ordinate repairs, replacements and checks on our vehicles to ensure roadworthiness. There’s a lot of co-ordination required to satisfy both our internal processes and those of our varying clients, but it’s handled brilliantly by their nationwide team.”
The MC Rental contract is overseen by Bandvulc and utilises the Conti360° Fleet Solutions programme. Offering a complete, all-round service that covers all aspects of tyre management, customers benefit from a Europe-wide network of rapid-response partners and service associates. Each are comprehensively trained to provide expert fitment, maintenance, inspection and breakdown support.
Ian Harris, national fleet key account sales manager for Bandvulc with responsibility for the MC Rental contract said: “With such a diverse range of vehicles operating across numerous sectors, environments and terrain, we utilise a broad range of Bandvulc, Continental and Uniroyal tyres to maximise efficiency and longevity. For the tractor units and rigids, we fit Continental Hybrid HS3+ to all steer axles, and Bandvulc BD08 to drive axles.
“Dependent on the size and load rating requirement of the lift or tag axle, we use Continental tyres for the 215/75R17.5 and the 315/60R22.5 and Bandvulc BVA2 on the 315/70R22.5. The rigid tippers policy is Uniroyal FM40 on steer axle, while the drive axles utilise Bandvulc’s BDY3s. MC Rental’s van fleet is fitted with Uniroyal AllSeason Max.”