Bosch passes one million known fixes in its ESI[tronic] EBR software

Bosch’s ESI[tronic] Experienced Based Repair (EBR) software database has grown to more than a million real cases of applications and vehicle combinations.

To celebrate this success, Bosch is offering workshops access to additional content of ESI[tronic] 2.0 Online free of charge until December 31, 2020. This will allow workshops to experience the advantages of ESI[tronic] Online and our EBR –Known fixes online database. There will be no changes to current subscription and no additional fees. The additional online content will automatically disappear at the end of the year. During this time workshops will have access to the following info types in the online mode of ESI[tronic] 2.0 Online:

  • Schematic diagrams– P: More than 30,000 schematic diagrams for over 900,000 vehicle combinations.
  • Technical Manuals – SIS: More than 16,000 troubleshooting instructions for more than 347,000 vehicles covered.
  • Experience-based repair – EBR: More than 1 million use cases/vehicle combinations and fixes.

According to Bosch, every third independent workshop in Europe uses ESI[tronic], the comprehensive workshop software for multi-brand diagnosis on passenger cars, light commercial vehicles, trucks and off-highway vehicles. There are more than 200,000 active users worldwide.

New practical features and functions within ESI[tronic] software also support workshops in good time concerning future developments and constantly growing demands placed on diagnosis. Now, in ESI[tronic] 2.0 Online workshops will find maintenance and circuit diagrams, all important diagnostic functions, repair and troubleshooting instructions, manuals, vehicle data and also experience-based repair cases (EBR) for more than 150 vehicle brands.

The EBR delivers quick and uncomplicated solutions for known errors from workshop practice, compiled by the experienced Bosch team of authors.

In addition to proven sources such as the service hotline, Bosch uses a special algorithm that searches internet forums for relevant errors and repair tips from everyday workshop life. This algorithm has been specially developed by Bosch for EBR. The Bosch team of experts then validates the data according to the high Bosch quality standards. EBR enables technicians to identify system- related errors as well as noise complaints that are not covered by the software diagnosis meaning faults can be quickly and efficiently assessed and rectified.

Another advantage for EBR customers is that the structure is always the same. The consistent structure, consisting of complaints, framework, possible causes and remedy, ensures that users can find their way around quickly. A further advantage is that the free text search is possible for error codes, symptoms and even components.

The feedback function at the end of each repair instruction makes it possible to evaluate the experience based repair using likes and comments. It is particularly helpful that the cases with the most likes are listed at the top. Thus, the cases that are considered most helpful by the users as well as those that occur most frequently are highlighted.