For many years now, Continental has offered sales training plus theoretical and practical technical training on all aspects of power transmission components for workshop and aftermarket dealership staff. The training program has now been revised and expanded from three to eight modules.
Theoretical and practical train-the-trainer courses plus trainers’ and mechanics’ clubs are new additions with effect from this spring. The clubs will provide a forum where members can find out about new products and features and share experience with others on a regular basis. A course on the guarantee has also been added. “Complaints are becoming ever more comprehensive and specialized – but not every allegedly damaged timing belt should be covered by the guarantee. We therefore use a lot of practical exercises to teach people about the statutory regulations,” says Stefan Meyer, a technical trainer at Continental.
Demand for the courses is high. In Germany alone, some 100 events are run annually, with up to 1,700 attendees in total. The product and sales training and the guarantee module are free of charge, while a charge is levied for the technical courses and train-the-trainer sessions. Continental organizes its training provision in conjunction with the aftermarket. Workshops can sign up via their dealer.