Technical call centre launched by Federal-Mogul Motorparts
Federal-Mogul Motorparts, has launched a free technical call centre for customers in several countries in Europe and South Africa.
The technical centre is able to respond to enquiries ranging from installation support, part number lookup, trouble-shooting advice, technical issues and F-M Campus support, as well as offering the latest information about new product releases. Telephone calls can be made during regular business hours Monday to Friday. Emails are processed and replied to within 24 hours.
“Customers demand high quality components that they can trust, and also need high levels of support when it is required,” said Marijn Staal, European Trade Marketing and Technical Services Manager, Federal-Mogul Motorparts EMEA. “The technical call centre is a quick, easy and hassle-free way of answering queries. From wholesalers and technicians to end users, the centre is available to all. If they have an issue, they can easily get in contact with our team, who will then be able to provide a solution and get them back to work quickly. We aim to give our customers the highest quality parts, information and support, so it’s a full service offering.”
Federal-Mogul Motorparts supplies a wide range of OE-quality products, including brake components, wipers, ignition and steering and suspension components, through 13 different brands, such as Ferodo®, Champion® and MOOG®. All of these different product areas are catered to in the new technical call centre.
The list of countries that are covered include Austria, France, Germany, Ireland, Poland, United Kingdom, South Africa and Switzerland. The service is set to continually grow, with future expansion to include Russia, Italy and the Benelux.
The UK and Ireland technical support line is 00800333 37256. Alternatively, an email can be sent to support@etcc.tech.
Another valuable resource for customers and end users is F-M Campus, a free online learning suite. To sign up and expand your automotive knowledge visit www.fmcampus.eu