Iveco has introduced 24 dedicated ‘Truck Stations’ across the UK, specifically dedicated to the needs of heavy truck operators, with a focus on maximising uptime for haulage companies.
The accreditation scheme has clear requirements, including a specialised workshop dedicated to the specific needs of heavy truck fleets, expert staff training, extended opening hours and higher parts availability.
By the end of 2017, the company aims to have 250 Truck Stations in place across Europe, including more in addition to the 24 already announced for the UK.
Through the Truck Stations, each customer will be given an Uptime Guarantee, a brand promise for all customers taking delivery of the New Stralis XP or NP that minimises the time the vehicle spends off the road.
The new Iveco Stralis XP and NP trucks will benefit from a ‘priority lane’, which puts them first in line for receiving technical support. The Truck Stations go beyond normal workshop facilities, too, to include tyre replacement and truck washing facilities. Each will offer a comfortable waiting room with TV for truck drivers, free Wi-Fi, drinks machines and access to shower facilities.
Truck Stations also have arrangements in place with local hotels for providing accommodation, including a transfer facility to and from the dealership to enable overnight servicing. To ensure these levels of service are maintained, every Truck Station will be subject to an annual audit to retain its certification.
With extended opening hours, drivers are able to make contact with the Truck Station via phone, Iveco’s ‘NON-STOP’ mobile app or the vehicle’s on-board telematics system. Directions to the nearest Truck Station can be provided on a smartphone or tablet using the Iveco Dealer Locator, which geo-locates the driver’s current position and provides directions through its navigation function.
Pierre Lahutte, Iveco Brand President, said, “Our ambition is to provide the best service to our customers together with our Uptime Guarantee promise. With the Truck Station project we aim to create a specialised heavy truck service network on the main transport corridors across Europe.”