Sovereign launches new returns procedure

Sovereign Rotating Machines, the leading supplier of starter motors and alternators, has launched a new returns procedure that now includes a quick response warranty diagnosis, saving valuable time and hassle for independent garages and motor factors.

Quite simply, if a motor factor is unsure about the validity of a warranty claim, all they need to do is take three photographs of the unit – using a smartphone or tablet device – and email these to technical@sovereignltd.co.uk along with a brief description.

The team of experts at Sovereign will examine the information and diagnose the fault within one hour, providing distributors and ultimately end users with a provisional answer as to whether the unit will be accepted under Sovereign’s warranty.

Sovereign has launched this initiative following the high number of warranty claims that have no manufacturing fault found and are subsequently rejected. This, the company appreciates, can be a time consuming process and so this new quick response diagnosis provides customers with accurate and timely information.
Sovereign Rotating Machines has also published a new returns procedure for the return of warranty items, old core and new units.

Sovereign’s returns policy is market leading offering peace of mind and flexibility. For example, the UK vehicle parc has a high proportion of Chinese made cores, having been present in the marketplace for more than 10 years and so Sovereign, unlike its competitors, accepts the return of these units, even without pumps and pulleys. That’s because Sovereign uses 100 percent brand new pumps and pulleys as part of its remanufacturing process.

A poster of the new returns procedure is also available to download on the Sovereign website at www.sovereignltd.co.uk